Response: I only asked you to lodge in a complain as both sender and receiver do need to lodge it in to speed up the investigation (based on my experience working in Australia Post). You knew I was away on a vacation but you still sent me numerous sarcastic msgs which really upset me. As soon as I came back after a long flight, I read your msgs and had to reply immediately, made a flickr account and uploaded my airticket pic to proof that I indeed just came back due to your impatience even though I was totally exhausted and had heavy jetlag. Also I believe there is no swap-bot rules specifying a re-send is needed if the partner doesn't receive the first one. A re-send is a willingness of the sender and not an obligation. You knew you upset me and you did apologize in the msg but in this rating, you made it sound like I am the bad guy. I already sent you proof of the post office receipt and your items http://www.flickr.com/photos/91987359@N03/ and as I've mentioned I won't be sending a re-send and since the parcel still doesn't arrive, I deserve a one according to the rules. Though both you and I know it is still on the way and being delayed. What upset me the most was your sarcastic msgs. You even said wherever I was, I should have had internet access. You know what? Luckily I didn't login to swapbot eventhough I could have used the hotel internet cuz your msgs would had spoiled our vacation. Regarding the swap with the other person, I've promised to swap with her since last year but had to delay due to Christmas and vacation. I already explained this situation to her before you even rated me and I told her it's definitely up to her and if she is still up for it, I will be sending by registered mail. Lesson learned.