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Response: Hey Tiffany, I set you a message that you read but didn't respond before you posted this rating. I addressed that there was another envelope that was supposed to be in that package that wasn't enclosed as it should have been and that I was sending it out this morning. I also had messaged you I was late due to RL issues going on and even emailed tracking numbers to you of the package (not realizing I forgot the most important part of what was to be in that one) I am sending out another today...regardless if this changes my rating or not. I sincerely apologize you felt so negatively about things and had a negative experience.